About Us

Welcome to WOVLI.

WOVLI is an online retail and trading business offering cross stitch kits, punch needle kits, embroidery-related products, and other creative craft supplies for customers in the UK.
We are not a traditional manufacturer. As a trading business, we carefully source, select, and offer craft products from reliable suppliers and manufacturing partners. Our aim is to provide enjoyable, practical, and accessible craft kits for customers who love relaxing, creative, and hands-on projects at home.
We understand that customers want clear information before placing an order. That is why we work to present our products in a simple and transparent way, including product details, kit contents, material information, estimated delivery times, and customer support options where applicable.

What We Offer
At WOVLI, our product range includes:
• Cross stitch kits
• Punch needle kits
• Embroidery and needlework products
• Beginner-friendly craft kits
• Creative products for home crafting
• A variety of modern, decorative, and giftable designs
Our products are selected for customers who enjoy hands-on creative activities, whether they are completely new to crafting or already experienced with embroidery, cross stitch, or punch needle projects.
We aim to offer products that are easy to understand, enjoyable to use, and suitable for everyday creative time at home.

Our Role as a Trading Business
WOVLI works with suppliers and manufacturing partners to bring selected craft products to our customers. We focus on product selection, online retail service, order handling, customer support, and after-sales communication.
As a retailer and trading business, our responsibility is to make the shopping process clear and reliable. This includes providing product information, processing orders, working with logistics partners, and assisting customers when they have questions about their purchases.
We continuously review our product range and supplier relationships to improve the shopping experience and offer designs that match the interests of craft lovers.

Our Commitment to Customers
We want every customer to feel confident when shopping with WOVLI. Our commitment is based on honesty, transparency, and practical customer service.
We work to:
• Provide clear and accurate product descriptions
• Show important product details before purchase
• Offer secure online checkout
• Provide clear shipping and return information
• Respond to customer enquiries in a timely manner
• Work with reliable logistics partners
• Keep our policies easy to find and understand
• Improve our product selection and customer experience over time
We know that online shopping requires trust. For this reason, we aim to keep our website information consistent, accessible, and easy to understand.

Crafting Made Simple
Crafting is more than a hobby. For many people, it is a way to relax, focus, decorate their home, create handmade gifts, or spend meaningful time away from screens.
Our goal is to make creative projects easier to start. By offering selected kits and craft products, we hope to help customers enjoy the process of making something by hand, whether it is a small beginner project or a more detailed decorative piece.
WOVLI is here for customers who enjoy creativity, patience, and the satisfaction of completing a handmade project.

Shopping with WOVLI
When you shop with WOVLI, you can find product details on each product page, including available information about the design, size, materials, kit contents, and usage.
Order processing, delivery estimates, returns, and other service information can be found in our Shipping Policy, Refund Policy, Privacy Policy, and Terms of Service pages. We encourage customers to review these pages before placing an order.
If you have any questions about a product, an order, delivery, or after-sales support, please contact our customer support team.
Customer Support: support@wovli.co.uk

Company Information
WOVLI is operated by:
Company Name: Suzhou Jingchuan Technology Co., Ltd.
Chinese Company Name: 苏州鲸川科技有限公司
Business Address:
Unit 810, Room 802, 8/F, Ping An Fortune Center, Block B, Building 24, Times Square, Suzhou Industrial Park, Suzhou Area of China (Jiangsu) Pilot Free Trade Zone, Suzhou, Jiangsu 215000, China.
Customer Support: support@wovli.co.uk
This is our business contact address. For product returns, please contact our customer support team first so we can provide the correct return instructions based on your order.

Thank you for visiting WOVLI. We appreciate your trust and look forward to helping you find craft products for your next creative project.