Payment and Ordering
We accept major credit and debit cards, including:
1. Visa, MasterCard, American Express, Discover, JCB, Diners Club
2. PayPal
3. Apple Pay and Google Pay
To place an order:
Browse our website and select the products you wish to purchase.
Add items to your shopping cart.
Go to the checkout page and enter your shipping information.
Choose your payment method and complete the transaction.
After the transaction is completed, you will receive an order confirmation email.
No, you can shop as a guest. However, creating an account with us offers benefits such as faster checkout, order tracking, and access to exclusive promotions.
Yes, absolutely! We take your privacy and security seriously. Our website uses encryption technology to ensure that your personal and payment information is kept secure during transactions.
We value your privacy and will never share your personal information with third parties without your consent. For more details, check out our Privacy Policy.
No, there is no minimum order amount in our online store. We’re happy to receive every order from you!
We only display products that are currently in stock. Popular items may sell out quickly due to high demand, but you can always find great alternatives in our store.
To redeem your coupon code, simply add your items to the shopping cart and proceed to checkout. You will find a “Gift card or discount code” field where you can enter your code and click “Apply.” The discount will be automatically applied to your order.
We'll take care of it! First, please check that the code has been entered correctly - without any spaces or spelling errors. Some coupons have specific conditions or validity periods. If the problem persists, please contact our customer service at support@wovli.co.uk. We'll be happy to help you ensure your discount is applied correctly.
Your payment may be declined for several reasons, such as insufficient funds, incorrect card details, or security checks carried out by your bank. Please check your details and ensure your account has sufficient funds.
If the issue continues, we recommend contacting your bank or card provider for further assistance. Alternatively, you can try using another payment method such as PayPal or Apple Pay.
If you've made a purchase with us, you should receive an order confirmation by email within a few minutes. If you haven't received the confirmation, here are some possible reasons:
1.) You may have entered the wrong email address.
2.) Please check your spam folder. The confirmation may be there.
3.) The order process may not have been completed correctly.
If this happens, please don't worry and contact us immediately. We will help you resolve the issue.
Subscribing to our newsletter is simple: just scroll to the bottom of our website where you’ll find the sign-up field. By subscribing, you’ll stay up to date with our latest news, exclusive offers, and new product updates.
Product Information
Yes. Our kits are designed with beginners in mind and include clear guidance to help you understand each step.
The aim is to make crafting feel calm and enjoyable, not complicated. If you are completely new to DIY craft kits, we recommend starting with a smaller or beginner-friendly design.
We do our best to show each design as accurately as possible. However, colours may vary slightly due to screen settings, lighting, photography and material batches.
These small differences are normal for handmade craft kits and do not affect the overall look or enjoyment of your finished project.
In most cases, this is unlikely. We prepare our kits with more yarn, thread or wool than the amount normally needed to complete the design.
If you believe any material is missing or insufficient while working on your project, please contact our customer support team with your order number or the email address used to place your order.
Email: support@wovli.co.uk
We’ll be happy to check your order and help you with the next steps.
Many tools included in our craft kits can be reused for future projects, depending on the craft type and how the tools are used.
You can also purchase additional accessories such as refill yarn packs, blank practice fabric, embroidery hoops and punch needle tools if you would like to continue crafting after finishing your kit.
Yes. Many WOVLI kits are designed to become beautiful handmade pieces for your home once completed.
Finished projects can be displayed on a wall, shelf, desk or craft corner, depending on the design and frame style. They also make thoughtful handmade gifts for friends and family.
Yes. WOVLI craft kits make thoughtful gifts for birthdays, Christmas, Mother’s Day, anniversaries and special surprises for pet lovers, craft lovers or anyone who enjoys creative hobbies.
They are especially meaningful because the recipient can enjoy both the making process and the finished handmade artwork.
Yes, you can enter the recipient’s delivery address at checkout.
If gift messages or gift packaging are available, the details will be shown on the product page or during checkout.
Shipping and Delivery
Free shipping within 5–8 working days. Once your order has been shipped, your tracking number and tracking link will be sent to you via email. You can also check your delivery status on our tracking page at any time.
You can track your order status on our tracking page. Of course, we also send notification emails whenever the shipping status changes, so you can follow your order in real time.
We’re very sorry for this frustrating situation! Based on experience, some postal workers may forget to leave a "pickup card" for recipients. In most cases, the package is waiting at your local post office or was delivered to a neighbor. We recommend checking with neighbors or contacting your local post office first.
If you still can’t find your package, please contact us via Facebook or email at support@wovli.co.uk, and we’ll assist you!
If you have a new address, please let us know as soon as possible so we can update the shipping address before dispatch. If the product has already been shipped, unfortunately, the address change will no longer be possible.
We sincerely apologize for this inconvenience! Please contact us at support@wovli.co.uk, and we’ll resolve the issue as quickly as possible.
This is very frustrating, and we apologize for the inconvenience! Since our shipping times are relatively long, we recommend quickly purchasing the accessories from a local craft store, and we’ll refund you 10% of the purchase price. Alternatively, we can also send you the new accessories on request, but this may take 1–2 weeks.Please inform us via Facebook or email at support@wovli.co.uk.
Returns and Refunds
We offer a hassle-free return and refund policy. If you are not completely satisfied with your purchase, you may request a return within the return period without providing a reason. Once your return is received and approved, your refund will be processed to your original payment method. Our support team is always here to help if you need assistance.
Of course, an exchange is possible! Please return the picture to us according to our cancellation policy.If you’d like to exchange your picture for another one, include a note with the return, briefly mentioning the new image you’d like. Don’t forget to tell us which new picture you’d like us to send to you.
If you need to change or cancel your order, please contact us as soon as possible. We will try our best to help, but we may not be able to make changes once the order has been processed or shipped. If your order has already been dispatched, you can request a return in line with our return policy.
We’ll begin processing your order within 24 hours of receiving it. If you need to cancel, please reach out to us at support@wovli.co.uk within 24 hours of placing your order. We'll do our best to accommodate your request. But note that cancellations are not possible if production has started or the order has shipped.
Email: support@wovli.co.uk