Return & Refund Policy

Last updated: June 29, 2026

At WOVLI, we want you to shop with confidence. If something is not quite right, our return and refund process is designed to be clear, fair, and easy to follow.
This policy explains our return window, return method, refund process, return shipping costs, exchanges, cancellations, and how to contact us.

1. Easy 30-Day Returns
We offer a 30-day return window from the date your order is delivered.
We accept returns for both defective and non-defective eligible products, including returns due to change of mind, personal preference, ordering the wrong item, or receiving a damaged, defective, incorrect, or not-as-described item.
To be eligible for a return under our 30-day return policy, items must be:
• Unused and unworn
• In their original packaging where possible
• In the same condition as received
• Returned with proof of purchase, such as an order number or receipt
To start a return, please contact us at: support@wovli.co.uk

2. UK Customer Legal Rights
If you are a consumer in the United Kingdom, you have the legal right to cancel most online orders within 14 days of receiving your goods, without giving a reason.
After notifying us that you wish to cancel, you generally have another 14 days to return the goods.
This legal right is separate from our extended 30-day return policy and does not affect your statutory rights.
Customers may inspect items in the same way they would in a physical shop. If an item has been used, damaged, or handled beyond what is necessary to inspect it, we may make a deduction from the refund where permitted by law.
Where required by UK consumer law, we will refund the standard delivery cost paid for the original order. If you selected a more expensive delivery option, only the standard delivery cost may be refunded where applicable.

3. How to Start a Return
To start a return, please email us at: support@wovli.co.uk
Please include:
• Your order number
• The item you would like to return
• The reason for the return
• Photos of the product and packaging if the item is damaged, defective, incorrect, or not as described
Returns are made by mail.
Once we receive your request, we will review it and send you the next steps, including the correct return address where applicable.
To help us process your return quickly and avoid delays, we recommend contacting us before sending any item back.

4. Return Address
To help us process your return correctly, please contact us at support@wovli.co.uk before sending any item back so we can provide the correct return address.
Please do not return items to the address shown on the package or shipping label unless we have confirmed it by email.
Returns sent to the wrong address may be delayed or may not be received.

5. Return Shipping Costs
For returns due to change of mind, personal preference, or ordering the wrong item, customers are responsible for arranging and paying for return shipping.
For change-of-mind returns, we do not provide prepaid return labels.
If your item is damaged, defective, incorrect, incomplete, or not as described, please contact us with your order number and clear photos. After reviewing the issue, we will provide a suitable solution, which may include:
• Providing a prepaid return label
• Reimbursing reasonable return shipping costs
• Sending a replacement
• Offering an exchange
• Issuing a refund
Original shipping fees are non-refundable unless the return is due to our error or where required by applicable law.
We recommend using a tracked shipping service when returning items. WOVLI is not responsible for returned items that are lost or damaged in transit.

6. Refunds
Once we receive your returned item, we will inspect it and notify you by email about the refund status.
If your return is eligible, your refund will be issued to your original payment method.
Where required by UK consumer law, refunds will be processed within 14 days of receiving the returned goods.
Refunds usually appear in your account within 5–10 working days after they are processed, although the exact time may depend on your bank, card issuer, or payment provider.
If your refund has been processed but you have not received it after 10 working days, please contact your bank, card issuer, or payment provider first. If you still need help, you can contact us at support@wovli.co.uk.

7. Exchanges
We offer exchanges for eligible items within 30 days of delivery, subject to product availability.
To request an exchange, please contact us at: support@wovli.co.uk
Please include your order number and the item you would like to exchange.
If the replacement item is available, we will provide instructions on how to return the original item and arrange the exchange.
If the replacement item is unavailable, we may offer an alternative product or issue a refund.

8. Order Cancellations
You may request to cancel your order before it has been fulfilled or dispatched.
If your order has not yet been fulfilled or dispatched, we will do our best to cancel it and issue a refund to your original payment method.
If your order has already been fulfilled, dispatched, or shipped, we may not be able to cancel it. In that case, you may request a return after receiving the item, subject to this Return & Refund Policy.
Please contact us as soon as possible at: support@wovli.co.uk
Please include your order number so we can review your request quickly.

9. Damaged, Defective, Incorrect, or Not-As-Described Items
Please inspect your order when it arrives.
If you receive a damaged, defective, incorrect, incomplete, or not-as-described item, please contact us as soon as possible at: support@wovli.co.uk
Please include:
• Your order number
• A brief description of the issue
• Clear photos of the product, packaging, and shipping label where possible
Once we receive your request, we will review the issue and provide a suitable solution.
Depending on the situation, this may include a replacement, exchange, refund, prepaid return label, reimbursement of reasonable return shipping costs, or other appropriate support.

10. Final Sale Items
Certain products or collections may be marked as Final Sale.
Final Sale items are excluded from our extended 30-day change-of-mind return policy unless the item is damaged, defective, incorrect, incomplete, not as described, or where a return is required by law.
Your statutory rights are not affected.

11. Restocking Fee
We do not charge a restocking fee for eligible returns.

12. Contact Us
If you have any questions about returns, refunds, exchanges, cancellations, or damaged items, please contact us at:
Email: support@wovli.co.uk
To help us respond quickly, please include your order number and a brief description of your issue.
For most enquiries, we will respond within 1 working day. In rare cases, response times may be extended, but will not exceed 3 working days.