Shipping Policy

Thank you for choosing WOVLI. Every order is carefully prepared and delivered with a focus on quality, reliability, and a smooth customer experience.

1. Shipping Coverage
We currently ship to United Kingdom (UK) addresses only.
Please ensure your delivery address is complete and accurate at checkout to avoid delays.

2. Order Processing Time
All orders are typically processed within 2–3 business days.
Orders placed on weekends or public holidays will be processed on the next working day.
During peak seasons or promotional periods, processing may take slightly longer.

3. Shipping Cost and Time

4. Shipping Carriers
We work with trusted logistics partners to ensure your order is handled securely and delivered reliably.
Carrier selection is based on the most stable and efficient service available for your delivery location.
Tracking details are provided for shipments where available, so you can monitor your order with confidence.

5. Estimated Delivery Times
Total Delivery Time = Processing Time 2–3 business days + Shipping Time 3–5 business days.
Under normal conditions, most UK orders are expected to arrive within 5–8 business days after the order is placed.
Please note that all estimated shipping times are based on normal delivery conditions and are not guaranteed delivery dates.

6. Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details where available.
Please note that tracking information may take 24–48 hours to activate after dispatch, as carriers need time to update their systems.
You can use the provided tracking link to monitor the status of your delivery.
If you do not see tracking updates immediately, this is normal during the initial transit stage. Your parcel may still be in transit and will be updated once it reaches the next scanning point.
If you have any concerns about your tracking status, please contact our support team at support@wovli.co.uk.

7. Shipping Notifications
You will receive email updates at key stages of your order, including order confirmation, dispatch notification, and tracking information where available.
These notifications help keep you informed throughout the delivery process, from the moment your order is placed until it arrives.
If you do not see our emails, please check your spam or junk folder.

8. Lost or Damaged Shipments
We carefully handle every order to help ensure it arrives in good condition. However, if your parcel is lost or arrives damaged, we are here to help.
If your order is significantly delayed, shows no tracking updates for an extended period, or is confirmed lost by the carrier, please contact our support team at support@wovli.co.uk. We will investigate the issue with the logistics provider and offer an appropriate solution, such as a replacement or refund where applicable.
If your order arrives damaged, please contact us as soon as possible, preferably within 7 business days of delivery, and provide your order number along with clear photos of the product and packaging.
We will review your case as quickly as possible and work to resolve the issue fairly.
This does not affect your statutory rights.

9. Order Changes and Cancellations
Orders can only be changed or cancelled before they have been fulfilled or dispatched.
If you need to update your order details, such as your shipping address or item information, please contact us as soon as possible after placing your order. We will do our best to assist you, but changes cannot be guaranteed if the order has already been fulfilled, dispatched, or shipped.
If your order has already been dispatched, we may not be able to stop the shipment or cancel it before delivery. In this case, you will need to wait for delivery and then refer to our Return & Refund Policy if you wish to return the item.
We recommend reviewing your order carefully before completing your purchase to ensure all details are correct.

10. Returns and Exchanges
For information on returns and exchanges, please refer to our Return & Refund Policy page.

11. Customs, Duties and Taxes
We currently ship to United Kingdom addresses only.
All prices shown on our website include applicable taxes where required.
For UK orders, any applicable VAT, customs duties, or import-related charges are included in the price shown at checkout where applicable.
This means you should not normally be required to pay additional customs duties, import charges, or sales tax upon delivery.
We work with our logistics partners to help ensure your order arrives smoothly and without unexpected costs. However, in rare cases, customs authorities or carriers may conduct additional checks, which could slightly delay delivery.

12. Contact Us
If you have any questions about your order, shipping, delivery, or any other enquiries, our support team is here to help.
You can contact us at:
Email: support@wovli.co.uk
For most enquiries, we will respond within 1 working day. In rare cases, response times may be longer, but they will not exceed 3 working days.
Please include your order number when contacting us so we can assist you more efficiently.